refund policy

If the top-up fails

If the operator doesn’t accept the top-up or an error occurs during processing, the payment amount is immediately refunded as credit. The refunded amount is shown in your recharge history and credit usage on your dashboard.

If the top-up succeeds

Once the operator accepts the top-up, it becomes part of the recipient’s balance or plan and cannot be refunded. That’s why we show the number and operator again before you confirm. If the recipient has switched operators, select their current one.

Credits and bonuses

• All refunds are issued as MobileTopup credits.
• Credits and bonuses are used exclusively for mobile top-ups within the service and cannot be converted to cash or crypto.
• Bonuses are only added to your first credit top-up based on the amount ($40 (10%, $500 or more 35%) and can be used directly for mobile top-ups.

Credit top-up deposit

If the deposited amount differs from the instructed amount or arrives after the requested time, it will be processed based on the received amount after verification.