privacy policy
MobileTopup only stores essential service data. Here's what we keep and why:
Last updated 2026-10-27
Data we keep
- Account: Account ID, token verification value (not the raw token), last 4 token digits, credit balance, signup source, device type (PC/mobile), language
- Network: Derivative value from IP address (used only to count accounts per network, not the actual IP)
- Credit top-ups: Requested amount, payment method, deposit address, confirmed quantity and transaction ID
- Mobile top-ups: Recipient number, country, carrier, product, amount, result
- Support tickets: Category, subject, message, reply email, related top-up code
- Saved numbers: Phone numbers and labels for quick resend
How we use data
- Login and account security
- Credit top-up verification and sending top-ups
- Resending to saved numbers
- Responding to support inquiries
- Preventing abuse
Retention period
Stored while your account is active. Accounts with zero credit can be deleted via Dashboard > Account Info. For accounts with transaction history, financial records are preserved without personal data.
Cookies
We don't use advertising or tracking cookies.
- mt_s: Login session (30 days)
- mt_in: Login status (30 days)
- ref_src: Original referral source (30 days)
Third-party data sharing
Recipient numbers and product details are shared with carriers to process top-ups. Credit purchases are verified by our payment processor. We don't share data elsewhere unless legally required.