privacy policy

MobileTopup only stores essential service data. Here's what we keep and why:

Last updated 2026-10-27

Data we keep

  • Account: Account ID, token verification value (not the raw token), last 4 token digits, credit balance, signup source, device type (PC/mobile), language
  • Network: Derivative value from IP address (used only to count accounts per network, not the actual IP)
  • Credit top-ups: Requested amount, payment method, deposit address, confirmed quantity and transaction ID
  • Mobile top-ups: Recipient number, country, carrier, product, amount, result
  • Support tickets: Category, subject, message, reply email, related top-up code
  • Saved numbers: Phone numbers and labels for quick resend

How we use data

  • Login and account security
  • Credit top-up verification and sending top-ups
  • Resending to saved numbers
  • Responding to support inquiries
  • Preventing abuse

Retention period

Stored while your account is active. Accounts with zero credit can be deleted via Dashboard > Account Info. For accounts with transaction history, financial records are preserved without personal data.

Cookies

We don't use advertising or tracking cookies.

  • mt_s: Login session (30 days)
  • mt_in: Login status (30 days)
  • ref_src: Original referral source (30 days)

Third-party data sharing

Recipient numbers and product details are shared with carriers to process top-ups. Credit purchases are verified by our payment processor. We don't share data elsewhere unless legally required.

Privacy Policy | MobileTopup